Yes, we offer a “30-day” layaway plan. Once you choose the bird, which best fits into your family’s lifestyle, then we’ll mark him sold, and a 25% deposit is required. Once the deposit is left, you have 30 days to pay him/her off. Our layaway plan also includes a “weaning program” for those of you who don’t want to hand feed. At no extra charge, we’ll keep your bird until he/she is weaned. Our only request is that you visit with your baby as often as your schedule permits. We have lovely seating areas where you can spend time with your new addition.

We never send a baby home with an inexperienced hand feeder. If a customer wants to take a baby home that is still feeding, he/she must be educated & taught how to feed and care properly for their baby. We have several experienced hand feeders to train you fully. This is a responsibility, which should never be taken lightly. We recommend that you take advantage of our layaway program and come several times to feed in front of us before taking your baby home.

Conures to Macaws we offer a 1 Month, Health Guarantee. Our guarantee on Parrotlets, Lovebirds & Cockatiels is a 30-day guarantee, and Finches / Canaries is 3 days. For more extensive information regarding our guarantee policies, please email toddmarcusbirds@aol.com or call 1-866-476-0070

Grooming is very important for many reasons. Bird’s nails can become long, sharp & pointy, causing you pain but can also be a potential hazard for your bird. He could be caught up in clothing, rope toys, happy huts, nests, etc. Having a concrete or sand perch in your cage once nails are filed will aid in keeping them trim.

Grooming, as a rule, should be done approximately every 3-6 months. It’s very inexpensive to have your birds groomed here. Feel free to call with what type of bird you own for current pricing.

We have two boarding rooms available, one for small birds and one for large. Birds not purchased at Birds Exotic or, if previously boarded elsewhere, must bring in recent Veterinary workup (for a list of what birds need to be tested for, please email toddmarcusbirds@aol.com or call us at 1-800-628-2473. All birds boarding at our facility have been tested, which guarantees everyone in the store is healthy.

We respect and are committed to protecting your privacy.  We may collect personally identifiable information when you visit our site.  We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited.  We will not sell your personally identifiable information to anyone.  All private information stays just within our system.

SECURITY POLICY

Your payment and personal information is always safe.  Our software is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.

REFUND POLICY

Our refund policy is Store credit only which is noted on the bottom of our receipts and invoices.

SHIPPING POLICY/DELIVERY POLICY

Please be assured that if you place your order before 5pm it will ship out the same day, if it is placed after 5pm it will be shipped the next day, we do not send any orders out on the weekends, or holidays.  We determine the most efficient shipping carrier for your order.  The carriers that may be used are: U.S. Postal Service (USPS) or United Parcel Service (UPS).  Sorry but we cannot ship to P.O. Boxes.  If you require a different form of shipping please call us at 856-764-2473.

SHIPPING AND HANDLING COSTS

$89.99 SHIPPING IS FREE

$15.00 FLAT RATE F UNDER 89.99